Production & Processing
Q: Do you make custom-sized products?
A: Yes. Most of our products are made-to-order and can be customized to your exact measurements. We specialize in custom curtains, bedding, and home textiles created from your chosen fabric or ours.
Q: Can I send my own fabric?
A: Yes. We accept customer-provided fabric for most custom sewing projects. We will confirm fabric requirements before production to ensure the best result.
Q: How long does production take?
A: Production time depends on the product type and order complexity. Typically, custom orders are completed within the timeframe listed on each product page. Average production time for custom items is 3-4 weeks.
Q: Do you offer rush orders?
A: In some cases, yes. Please contact us before ordering to check availability for expedited production.
Shipping & Delivery
Q: Do you ship nationwide?
A: Yes, we ship across the United States. International shipping may be available upon request.
Q: How long does production take?
A: Production time depends on the product type and order complexity. Typically, custom orders are completed within the timeframe listed on each product page. Average production time for custom items is 3-4 weeks.
Q: How long does shipping take?
A: Shipping time depends on your location and selected shipping method. You will receive tracking information once your order is shipped.
Returns & Cancellations
Q: Can I change or cancel my order?
A: Because all items are custom-made, changes or cancellations must be requested within 24 hours after placing the order. Please contact us as soon as possible.
Q: What is your return policy?
Please refer to the Store Policies page for our return policy.
Curtains & Shades FAQ
Q: Do you create custom-sized curtains and shades?
A: Yes, all of our curtains and Roman shades are made to order based on your exact measurements. Whether you need extra-long panels, unique widths, or something to fit an unconventional space, we’ll tailor your curtains to fit perfectly.
Q: Can you work with customer-provided fabric?
A: Yes, we specialize in creating custom curtains and shades using fabric you provide. Simply send your fabric to us (or have it shipped directly from the manufacturer), and we’ll take care of the rest. Just be sure to include your name and order details with the shipment.
Q: Can I request a specific pleat style or header?
A: Absolutely. We offer a variety of styles including pinch pleats, back tabs, grommets, ripple fold, rod pockets, and more. Just let us know your preference when ordering.
Click here to see what headings we offer.
Q: How much fabric do I need to send?
A: Fabric yardage depends on the curtain style, fullness, and window dimensions. Once you share your measurements, we’ll calculate the exact amount you need and guide you accordingly.
Q: Where do I send my fabric to?
A: Our team will reach out and provide the shipping address as soon as you place your order. We’ll make sure you have all the details you need to send your fabric safely and promptly.
Q: What’s the turnaround time once you receive the fabric?
A: Our standard production time for Custom Curtains and Roman Shades - 3-4 weeks after receiving your fabric.
Rush options may be available — please contact us for details.